Disha Consultancy

Complaints Policy

Disha Consultancy is committed to providing a quality service to our customers. If at any point you are not satisfied with the level of service you have received from us we would like you to tell us about it. At Disha Consultancy, All complaints are taken seriously and all feedback is appreciated as it provides us with an opportunity to improve our standards. All complaints and feedback are referred on to the Legal Services team, who are responsible for impartially reviewing and investigating any concerns you may have without delay.

If you have a complaint, please contact our Legal Services team here.

1. We will send you acknowledgement via email, on receipt of your complaint. You should expect to receive this confirmation within 5 working days of us receiving your email;

2. We will then record your complaint in our central register and start to investigate on your behalf. This is likely to involve the following steps; a. Examining your records to ascertain the sequence of relevant events & related correspondence b. Interviewing the relevant members of staff for clarification on the issue c. Liaising with senior management where appropriate

3. If you are not satisfied with the outcome you can request in writing that the decision of the Candidate Services team member to whom the matter was first referred, be reviewed. This will then be escalated to further who will review the initial decision. We will let you know of the outcome of this review as soon as possible. This decision will be final.

4. We aim to acknowledge, investigate and resolve all complaints within 14 working days of receipt.

Disha Consultancy